How to Prepare

On Thursday, October 1, 2026, Hancock Federal Credit Union will be upgrading our technology to better serve you. This important investment will help us improve many of our behind-the-scenes processes and provide a faster, more convenient, and more efficient experience for our members.

While some things may look a little different, our commitment to you will remain exactly the same. You will continue to receive the friendly, personal service you know and trust from the same local team that is here to support you every step of the way.

Our top priority is making this transition as smooth as possible. We truly appreciate your patience, support, and membership as we take this exciting step forward together.

Temporary Branch Hours

To help our team complete the technology upgrade and prepare to serve you in the new system, our branch hours will have to be adjusted as shown in the chart below.

DATE
TEMPORARY BRANCH HOURS
Wednesday, September 30
Both branches will be closed all day
Thursday, October 1
Both branches will be open from 12:00 pm to 7:00 pm.
Friday, October 2
Both branches will be open for extended hours from 8:30 am to 6:00 pm.
Saturday, October 3
The Melrose Ave branch will be open for extended hours from 9:00 am to 2:00 pm
Monday, October 5
Both branches return to regular business hours from 9:00 am to 5:00 pm.

HOW TO PREPARE FOR THE UPGRADE

Most of the technology upgrade will happen behind the scenes. While our branches are closed, the Hancock FCU team will be working hard to complete the transition and prepare to welcome you back on Thursday, October 1, 2026 at 12:00 p.m.

A little preparation can help make the transition easier. Before the upgrade, please:

  • Review the important dates, temporary branch closures, and periods of limited service.
  • Read the information provided in this guide and watch for additional updates by email and mail.
  • Make sure your phone number, mailing address, and email address are current to receive important updates
NEXT: WHAT TO EXPECT

Questions? Call our Member Service Team at 419.424.0163.